FAQs & Support - Restorative Medical Billing
HELP & SUPPORT

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Find answers to your questions and get support from our expert team. Browse our FAQs or reach out directly.

Medical Billing

Questions about billing services and claims processing

Medical Coding

ICD-10, CPT codes, and coding compliance

Credentialing

Provider enrollment and credentialing support

Security & HIPAA

Data protection and compliance information

Common Questions Answered

Find quick answers to the most common questions about our services.

Our comprehensive medical billing service includes claim submission, payment posting, denial management, patient statement generation, and accounts receivable follow-up. We handle the entire revenue cycle to ensure maximum reimbursement for your practice.
We typically process and submit claims within 24-48 hours of receiving complete patient information. Our 99% clean claim rate means most claims are paid within 14-21 days. We provide real-time tracking so you can monitor claim status anytime.
We maintain a 99% clean claim rate, which means 99% of our claims are accepted on first submission without errors or rejections. This high accuracy rate ensures faster reimbursement and reduces the need for claim resubmission.
Yes, we provide comprehensive insurance verification services. We verify patient eligibility, coverage limits, deductibles, and co-payments before appointments to reduce claim rejections and improve patient collections.
We use the latest ICD-10, CPT, and HCPCS coding standards. Our certified medical coders stay updated with annual coding changes and ensure 100% compliance with CMS guidelines and payer requirements.
Yes, all our medical coders are certified by AAPC or AHIMA and have specialized training in various medical specialties. We ensure continuous education and compliance with the latest coding standards and regulations.
The credentialing process typically takes 30-60 days depending on the insurance companies and the completeness of your documentation. We handle all paperwork and follow-up to expedite the process and get you enrolled as quickly as possible.
We'll need your medical license, DEA registration, NPI number, malpractice insurance information, and proof of education/training. We provide a complete checklist and guide you through the entire process to ensure nothing is missed.

Still Have Questions?

Our support team is ready to help you. Reach out through any of these channels and we'll get back to you as soon as possible.

Phone Support
+1 (302) 280-1067
Email Support
support@restorativemedicalbilling.com
Business Hours
Mon-Fri: 9AM - 6PM EST
24/7 Support
Emergency support available